Frequently Asked Questions

Because you deserve care that sees the whole you—not just your symptoms. At Martino Health & Wellness, we combine real compassion with real expertise. Our licensed therapists and psychiatric providers bring years of experience and a heart for helping people heal, grow, and feel like themselves again. We meet you where you are, listen without judgment, and walk with you through whatever you're facing. Whether it’s anxiety, depression, trauma, or life stress—we’re here, and we’re in it with you.

Martino Health & Wellness offers a variety of counseling services including individual therapy, couples therapy, family therapy, and group therapy.

Yes! We accept most major insurance plans, including Medicaid. Our billing team will verify your benefits, handle claim submissions, and answer any questions you have. We’re committed to making therapy and psychiatric care as accessible and affordable as possible—so you can focus on your mental health, not the paperwork.

At Martino Health & Wellness, every therapist has their own style, but all sessions are centered around you. Your first counseling session is a chance to build a connection, talk about what brought you in, and explore how we can support your mental health goals. Whether you're dealing with anxiety, depression, life transitions, or relationship struggles, your therapist will listen, ask thoughtful questions, and work with you to create a personalized treatment plan. We focus on who you are—not just your symptoms—so therapy feels meaningful, supportive, and tailored to your needs.

Yes. Your privacy is a top priority. Therapy is confidential within legal limits, and we’ll go over these policies during your first appointment. Our team uses a secure, HIPAA-compliant system for all records and communication.

Once you schedule your first appointment, you'll receive an email with a secure link to complete your intake forms online through our electronic health system, CureMD. This includes your consent to treat, insurance information, and a short questionnaire about your needs. Completing your paperwork in advance helps us start your care on time and ensures your therapist is fully prepared for your first visit.

To schedule, just give us a call or submit a contact form through our website. We’ll guide you through the intake process and match you with a therapist or psychiatric provider based on your needs, preferences, and availability.

A counseling session with Martino Health & Wellness typically lasts for 50 minutes, although session length may vary depending on your specific needs and preferences.

Our secure patient portal makes managing your care simple. You can log in anytime to complete paperwork, view upcoming appointments, update your information, or message your provider. The portal is always linked in the top menu of our website for easy access. It’s HIPAA-compliant and mobile-friendly, so you can take care of things on your schedule.

We ask that you provide at least 24 hours’ notice if you need to cancel or reschedule an appointment. Late cancellations or no-shows may result in a fee. This policy helps us respect our clinicians' time and allows us to offer the slot to another client.

Our providers work with clients across the lifespan—from young children to older adults. We match each client with a therapist who is experienced in working with their age group and presenting concerns. Some of our therapists specialize in child therapy, play therapy, or working with teens.

We offer psychiatric evaluations and medication management through our psychiatric providers, including nurse practitioners. If you’re unsure whether you need medication, our team can help you explore your options in a supportive and informed way.